The Bank
A leading issuing bank, who has been transforming the future of cross border payments to serve our Clients over the past 18 years. The Bank has recently embarked on a journey to expand its banking product range and now offers digital corporate banking services locally.
The Bank has offices in London, Malta and Gibraltar, currently serving innovative Clients through a portfolio of E-Money products and payment services as well as deposit accounts for its Corporate Clients. As a leader in the industry, we set the standard for excellence in the payments sector. We are forward thinkers in a complex ecosystem and partner with cutting edge Fintech’s to challenge the way we conventionally bank for the better.
Investors
Our parent company, IDT Corporation, is an innovative and opportunity-seeking multinational company headquartered in the US and listed on the New York Stock Exchange, with offices across the globe.
Role Outline
The Banking Support Associate provides crucial administrative and operational support, with a primary focus on the business and corporate Client segments. This role ensures the efficient delivery of banking services to complex entities and is vital for maintaining high Client satisfaction and operational integrity. A core function is to ensure strict adherence to all internal policies and external regulatory, legal, and compliance standards, with a keen focus on risk management specific to business and corporate Clients.
The role holder will be a key member of the Corporate Banking Team.
• Act as a central point of contact for the Corporate Banking team and business Clients, addressing a range of administrative and operational queries related to business banking products & services.
• Liaise with various internal departments, including Compliance, Operations, and Credit (future), to facilitate problem resolution and service delivery for corporate accounts.
• Handle Client inquiries and requests efficiently, ensuring clear and professional communication that aligns with the specific needs of business customers.
• Serve as the primary point of contact for business Clients regarding day-to-day banking queries, issues, and requests.
• Manage Client inquiries via phone, email, and in-person meetings with timely and professional responses.
• Assist in onboarding new business Clients, ensuring a seamless and positive experience. This will include reviewing and input of Client onboarding applications and subsequent remediation tasks in order to deliver a fast, efficient, professional and timely onboarding experience for Clients.
• Process and verify banking documents and forms for various business and corporate Client types.
• Maintain accurate Client records and ensure all documentation is complete, current, and compliant with commercial banking standards and regulation.
• Assist in preparing internal reports, presentations, and correspondence for the team.
• Coordinate and schedule meetings and follow-up appointments for the Corporate Banking Managers.
• Monitor and track the status of Client applications, transactions, and service requests to ensure timely completion.
• Perform data entry and maintain accurate records in the bank's customer relationship management (CRM) and core banking systems.
• Assist in preparing and compiling documentation for annual reviews and credit applications and renewals (future requirement).
• Support the Corporate Banking Team in managing their Client portfolios and achieving sales targets.
• Generate regular reports on Client activity, SLAs, and portfolio performance.
• Demonstrate an understanding of various corporate structures, such as limited liability companies, partnerships, trusts, enterprises and multinational corporations.
• Ensure banking activities and Client interactions comply with local and international regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), and Countering the Financing of Terrorism (CFT), specifically as they apply to commercial entities and associated individuals.
• Conduct and document thorough Customer Due Diligence (CDD) and assist with Enhanced Due Diligence (EDD) procedures to verify ultimate beneficial ownership and corporate legitimacy.
• Proactively identify and escalate potential risks associated with business and corporate transactions and accounts to the appropriate internal teams.
Experience, Competencies, Knowledge
• Experience in a banking or financial services environment, preferably in a support or Client-facing role particularly with business or commercial Clients.
Core Competencies
• Exceptional Communication and Analytical Skills.
• Strong Problem-Solving Skills.
• Meticulous Attention to Detail.
• Integrity and Professionalism.
• Customer-Centric Mindset.
• Organizational and Time Management Skills.
• Teamwork and Collaboration.
• Integrity and Professionalism.
Knowledge and Skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with banking software and CRM systems.
• Basic understanding of banking products and services, including business accounts, loans, and treasury management.
• Knowledge of different corporate structures and their legal documentation is essential.
The holder of this position will be expected to pass the required background checks in line with the Bank’s policy.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed